Frequently Asked Questions

Wanderwatch

Q

I just bought the Wanderwatch! What should I do now?

Congratulations on your Wanderwatch! Click on the link below and it will explain exactly how to install the sim card and the softband and how to register your Wanderwatch. Just three steps to get you started:

  1. Install the prepaid sim card

  2. Install the softband

  3. Register Wanderwatch

Read more on these three steps to start quickly: https://www.wanderwatch.com/getting-started

Q

How to connect to my Wifi network?

In the main menu of the Wanderwatch you will find a tree icon with 3G in it. Click on the icon to set the Wifi network. The keyboard is small but keep trying and you will manage. The icon shows whether you are connected with 3G or with Wifi. If a small red dot appears on the icon, the watch is not connected to the Wanderwatch server. A Mobile 3G connection will show as a tree icon with "3G" in it. Wifi is shown as a house with the Wifi strength shown within it.

Q

How to set the language?

Click on the settings icon in the Wanderwatch main menu. You will get a new menu, click again on settings. Scroll down to the green icon called ‘language & input’. Click on this. Click on English. You will get a menu with different languages. Choose the language of your preference.

Q

How do I charge my Wanderwatch?

Wanderwatch comes with a charger plate that easily snaps into place. Just align the contacts and put the charger plate underneath the watch. Please charge the battery before using it for the first time.

Read more on charging the Wanderwatch: https://www.wanderwatch.com/charging-wanderwatch

Q

How often do I need to charge my Wanderwatch?

Wanderwatch will probably need a recharge every day with normal usage. Please charge the battery before using it for the first time.

Read more on charging the Wanderwatch: https://www.wanderwatch.com/charging-wanderwatch

Q

How to install the Magic Beacon?

Wanderwatch will have to know the name of the Magic beacon to look for.

Read here on how to install the Magic Beacon: https://www.wanderwatch.com/wanderwatch-configuration

Q

My first chat message does not arrive, what should I do?

When the Wanderwatch starts for the first time, a number of messages need to be exchanged with the server. The chat messages have a lower priority than these messages. You will notice that the communication improves significantly after Wanderwatch processed the first messages. We kindly ask for your patience.

Q

My screen looks weird, what should I do?

Your screen has changed to a square setting. To set it back to the round one, push the power button on the side and hold it until it vibrates. You will get the screen to shut off the watch. On top of this screen you will see the smartwatch icon. Just click on this item and the setting changes to the round one again. We need the square screen because some apps use it.

Q

Are there more colours available?

We have found black to work best for outdoor play as it is least sensitive to dirt and stains. And we have found that both girls and boys like that it looks like a real gadget and not a toy. We have added several high-contrast color schemes. One will always match your outfit or your liking.


Q

Does my watch get software updates? 

Yes, of course! Just make sure that your Wanderwatch is charging and is connected to Wifi. We take care of the rest.

Frequently Asked Questions

Softband

Q

How to install the softband?

The soft band provides a comfortable feel. It is made of breathable fabric. Attaching the soft band to the watch is easy:

  1. Carefully slide the 2 strap holders from the Wanderwatch over the buckle to remove them temporarily

  2. Slide the soft band over each side of the watch. Notice that the elastic in the soft band has more space on one side. Slide that side over the buckle

  3. Re-attach one or both strap holders by sliding them over the buckle

Read more on the softband: https://www.wanderwatch.com/softband-caring-instructions-1

Q

Can I wash the softband?

Yes, of course! Please wash the watchband by hand with a mild detergent on a low temperature.

Read more on the softband: https://www.wanderwatch.com/softband-caring-instructions-1

Frequently Asked Questions

Prepaid Simcard

Q

What countries are supported with the pre-paid simcard?

Wanderwatch will work in both the USA and Europe (countries listed below) with a flat rate. The simcard uses AT&T and the T-Mobile network in the US and in Europe it uses 2 of the top 3 providers in a country. This way, you can rest assured that Wanderwatch is always able to connect, wherever you go.

Countries that are included in Europe are:  • Albania,  • Armenia,  • Austria,  • Belgium,  • Bosnia,  • Bulgaria,  • Croatia,  • Cyprus,  • Czech Republic,  • Denmark,  • Estonia,  • Finland,  • France,  • Germany,  • Greece,  • Hungary,  • Iceland,  • Ireland,  • Italy,  • Latvia,  • Liechtenstein,  • Lithuania,  • Luxembourg,  • Macedonia,  • Malta,  • Moldova,  • Montenegro,  • Netherlands,  • Norway,  • Poland,  • Portugal,  • Romania,  • Russia,  • Serbia,  • Slovakia,  • Slovenia,  • Spain,  • Sweden,  • Switzerland,  • Turkey,  • Ukraine,  • United Kingdom.

Q

Wanderwatch credits, how does it work?

The prepaid simcard of Wanderwatch uses a credit system. Instead of the usual money amount, we have chosen to use credits. Credits are helpful for our international customers outside of the European Union, who are not familiar with the value of the Euro. Also typical Wanderwatch messages are very small, so we need to have a system where small messages can also be expressed in a value easily.  Credits can be recharged, using the parent's app. For a fixed amount of € 20 (you might have to pay taxes depending on where you live) you will get 60,000 credits. Credits will be automatically reduced when you are using Wanderwatch with the 3G connection.  Sending or receiving a typical voice message will cost 4 to 5 credits. Of course, there are also service messages, but the voice message is one of the biggest. If sending only doodle messages, you would be able to send and receive over 13,000 messages, for voice messages that would be 2,000 (average length 10 seconds)! Data-intensive communication, such as updates to Wanderwatch software will only start if there is a Wifi connection. 

Please note that credits expire when the Wanderwatch is not used for a period of 6 months.

Q

How do I charge my simcard?

Wanderwatch uses a prepaid simcard. You will only pay for what you use. You can recharge Wanderwatch prepaid credits using the Parent's app. Click on the simcard icon for a child to go to the recharge settings.

Q

Can I call with the Wanderwatch?

Calling is not possible, unfortunately. We provide a simcard that is data only. Some countries in Europe prohibit the sales of anonymous prepaid simcards for voice, because of terrorism. But more importantly kids don’t particularly like their mom calling on a speaker phone with their cool friends surrounding them and she saying “Hi sweetie it’s me!”. 

We have found that kids prefer messaging. Therefore we offer great messaging options with doodles, text and voice message support for both the Wanderwatch and the free parent’s app.

Q

Can I use my own simcard?

Wanderwatch comes with a prepaid data simcard. This simcard will guarantee you the best connectivity anywhere in Europe or the USA. Wanderwatch is able to connect to multiple carriers within a country. That means that you always have the best possible connection. Wanderwatch will automatically select the best network (recommended), but if you need to, you can override it manually (https://www.wanderwatch.com/using-the-prepaid-simcard). You cannot use your own simcard.